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      "body": "Congratulations @riccardo79! You received a personal award!\n\n<table><tr><td>https://steemitimages.com/70x70/http://steemitboard.com/@riccardo79/birthday2.png</td><td>Happy Birthday! - You are on the Steem blockchain for 2 years!</td></tr></table>\n\n<sub>_You can view [your badges on your Steem Board](https://steemitboard.com/@riccardo79) and compare to others on the [Steem Ranking](https://steemitboard.com/ranking/index.php?name=riccardo79)_</sub>\n\n\n###### [Vote for @Steemitboard as a witness](https://v2.steemconnect.com/sign/account-witness-vote?witness=steemitboard&approve=1) to get one more award and increased upvotes!",
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      "body": "Hi riccardo, my request is a bit late, but if you still have the dbb and the sd card...\nDid you maybe change the first password you set. In this case your password to recover is the first password you´ve set and not the current one.",
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      "author": "steemitboard",
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      "body": "Congratulations @riccardo79! You have completed some achievement on Steemit and have been rewarded with new badge(s) :\n\n[![](https://steemitimages.com/70x80/http://steemitboard.com/notifications/firstpost.png)](http://steemitboard.com/@riccardo79) You published your First Post\n[![](https://steemitimages.com/70x80/http://steemitboard.com/notifications/firstvoted.png)](http://steemitboard.com/@riccardo79) You got a First Vote\n[![](https://steemitimages.com/70x80/http://steemitboard.com/notifications/votes.png)](http://steemitboard.com/@riccardo79) Award for the number of upvotes\n\nClick on any badge to view your own Board of Honnor on SteemitBoard.\nFor more information about SteemitBoard, click [here](https://steemit.com/@steemitboard)\n\nIf you no longer want to receive notifications, reply to this comment with the word `STOP`\n\nBy upvoting this notification, you can help all Steemit users. Learn how [here](https://steemit.com/steemitboard/@steemitboard/http-i-cubeupload-com-7ciqeo-png)!",
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      "body": "That's amazing. Did you think P had a clue what he/she was talking about? At first you were told things you would have already known then I can't help thinking P was just palming you off with a lot of useless actions in the hope you'd go away. Then he/she says your password must be wrong but that was checked already. You obviously made sure the password was right with your first attempts. It's a horrible story, that's for sure, thanks for sharing it. UPVOTED",
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      "author": "riccardo79",
      "permlink": "lost-1-bitcoin-of-my-digital-bitbox",
      "title": "Lost 1 Bitcoin of my Digital Bitbox",
      "body": "Dear Steemers,\n\nJust wanted to share a story about how I lost 1 Bitcoin which was stored on a hardware wallet (Digital Bitbox).\n\nWe all know how careful we have to be when it comes to cryptocurrency storage. \nSo I decided to be as safe as possible and bought a Digital Bitbox for my precious 1 Bitcoin that I hold.\nNew to the cryptocurrency market I saved my hard earned money to buy my first and only Bitcoin!\nI transferred it to my Digital Bitbox, did a back up and once a while I logged in to see if there are any updates and checked my balance. So far so good :) HODL!!\n\nBut then for who knows what reason I could not log in anymore with the same password ( I used a 20 character password containing letters, digits and signs). I tried again...and again but with no succes. I only had 6 of the 15 attempts left before the device resets. At this point I contacted the developers of the Digital Bitbox since I am not a computer expert I wanted to be safe on the next steps to recover my wallet. \n\nSo now you can read the actual email conversation I had with the developers of the Digital Bitbox. Names have been changed.\nMy name is G.\n\n>>>>>>>>> Hi P, \n>>>>>>>>> \n>>>>>>>>> Just tried to log in my digital bitbox but after many attempts \n>>>>>>>>> entering the correct password I get the message \"json parse error\" \n>>>>>>>>> everytime. \n>>>>>>>>> Only got 6 attempts left. What do you suggest I do? \n>>>>>>>>> \n>>>>>>>>> Looking forward to your fast reply. \n>>>>>>>>> \n>>>>>>>>> Kind regards, \n>>>>>>>>> G.\n\n>>>>>>>> Hi G, \n>>>>>>>> \n>>>>>>>> First, as long as you have the backup and the password, you do not \n>>>>>>>> have to worry about your coins. \n>>>>>>>> \n>>>>>>>> This error is caused by a USB communication error. This can \n>>>>>>>> sometimes happen if the desktop app was closed or crashed while it was \n>>>>>>>> communicating with the Digital Bitbox. It can also happen if the password \n>>>>>>>> is wrong - double check that you are using the correct password and that \n>>>>>>>> the caps lock key is not set, and so on. \n>>>>>>>> \n>>>>>>>> Did you try re-plugging the device? Also close and restart the \n>>>>>>>> desktop app. \n>>>>>>>> \n>>>>>>>> If that does not work, it is OK if you run out of password attempts. \n>>>>>>>> The device will reset, and you can reload the wallet from the backup on the \n>>>>>>>> SD card. Note that the last 4 or 5 login attempts will require holding the \n>>>>>>>> touch button (a safety feature to prevent someone with remote access from \n>>>>>>>> erasing the wallet). Also note that if you recover from the backup, \n>>>>>>>> entering the wrong password will produce a valid but different wallet (a \n>>>>>>>> plausible deniability feature). \n>>>>>>>> \n>>>>>>>> Hope this helps. \n>>>>>>>> \n>>>>>>>> Best regards, \n>>>>>>>> P.\n\n>>>>>>>> Hi P, \n>>>>>>>> \n>>>>>>>> The last 5 attempts I logged in holding the touch button but with no \n>>>>>>>> succes. I get the message \"touchbutton timed out\". \n>>>>>>>> The device did not let me see how much attempts are left. \n>>>>>>>> Anyway...what next?? \n\n>>>>>>> Hi G, \n>>>>>>> \n>>>>>>> Sorry for the delay. \n>>>>>>> \n>>>>>>> If you see \"touchbutton timed out\", then the touch was not registered \n>>>>>>> and the device returned without trying to log in - that is why there is no \n>>>>>>> message about the number of tries left. \n>>>>>>> \n>>>>>>> I'll add some more details: \n>>>>>>> - After entering the password, the LED will turn on. \n>>>>>>> - At this point, put your finger on top of the LED and hold your \n>>>>>>> finger there for at least 3 seconds. \n>>>>>>> - When you put your finger on the LED, the LED should turn off. If it \n>>>>>>> does not, let me know. \n>>>>>>> - If you take your finger off too soon (before 3 seconds), the LED \n>>>>>>> will flash quickly a couple times. If this happens, no login attempt will \n>>>>>>> be made. (A short touch is 'abort' and a long touch is 'accept' or \n>>>>>>> 'continue'.) \n>>>>>>> - After 3 seconds, the LED will flash a single time. Even if your \n>>>>>>> finger is on top of the LED, you can see some LED light through the sides \n>>>>>>> of the device. At this point, a login attempt will be made. \n\n>>>>>>> Hi P, \n>>>>>>> \n>>>>>>> Just did the last 5 log in attempts. \n>>>>>>> I closed and restart the app, did re-plugged the device with the \n>>>>>>> SD-card. It asked to give the wallet a name, which I did, and entered the \n>>>>>>> password. \n>>>>>>> Now I see a current balance of 0.00 BTC. What to do next? Should I go \n>>>>>>> to \"options\" and \"reset device\"? \n\n\nYou know that gut feelin'...now I was getting worried. Please, let this not happening to me. It took me a while to save money and buy my first Bitcoin. Should it be vanished within a couple of weeks??\n\n\n>>>>>> Hi G, \n>>>>>> \n>>>>>> Great! That is it. \n>>>>>> \n>>>>>> Do you have coins on a backup wallet? If so, you can reload the wallet \n>>>>>> by Options > Manage Backups. Note that entering the wrong backup password \n>>>>>> will create a valid but different wallet, in case you see a zero balance. \n>>>>>> This is a plausible deniability feature. \n>>>>>> \n>>>>>> Otherwise, you have a new wallet, the backup for it is generated \n>>>>>> automatically on the SD card, and you can begin. Be sure to remember the \n>>>>>> password. \n>>>>>> \n>>>>>> If you want to feel more comfortable with the device, you can practice \n>>>>>> resetting the device and recovering the backup. Compare the addresses to \n>>>>>> check if you loaded the same wallet. Note that the address in the Receive \n>>>>>> tab may get updated automatically on recovery (one wallet holds many \n>>>>>> addresses), but you can use the Options tab > List Addresses button to see \n>>>>>> addresses at a fixed 'location'. Furthermore, you can use the Options tab > \n>>>>>> Manage Backups > Verify to verify that the backup on the SD card matches \n>>>>>> the wallet loaded into the device. \n\n>>>>>> Hi P, \n>>>>>> \n>>>>>> Just to let you know that I disconnect the bitbox and when re-plugged \n>>>>>> it still was loading transaction history but I didn't wait to finish. \n>>>>>> I will try later again. When doing so should I use the SD-card? \n\n>>>>> Dear G, \n>>>>> \n>>>>> Sorry to keep you waiting while your coins are not accessible. \n>>>>> \n>>>>> It sounds like you are using an incorrect password. Are you using the \n>>>>> same computer with the same keyboard layout as when you first created the \n>>>>> wallet? Is the password longer than 64 characters? \n>>>>> \n>>>>> While we have not had a hardware problem reported yet, there is a \n>>>>> possibility that there could be problem with the device. This can be tested \n>>>>> by loading the backup instead into a different third party wallet. This is \n>>>>> explained in our Backup Center at  digitalbitbox.com/backup, and \n>>>>> requires use of the Electrum software wallet: \n>>>>> \n>>>>> - download the Electrum software wallet from https://electrum.org \n>>>>> - go to digitalbitbox.com/backup \n>>>>> - enter the wallet backup text in the corresponding box and the \n>>>>> password in the 'passphrase' box (leave the top 'optional' box empty) \n>>>>> - click 'Generate' \n>>>>> - copy the 'Electrum recovery key' into the Electrum software -- Start \n>>>>> Electrum > choose Standard Wallet > Use public or private keys > [enter the \n>>>>> recovery key] \n>>>>> \n>>>>> If Electrum also shows a zero balance, then the password is not \n>>>>> correct. If there is a balance, then there is a problem with the Digital \n>>>>> Bitbox. \n\n>>>>> Hi P, \n>>>>> \n>>>>> I am using the same computer and keyboard. My backup password is 66 \n>>>>> characters. \n>>>>> \n>>>>> I entered the wallet backup text and password but with no succes. It \n>>>>> says \"The backup text must be 64 characters long\". \n>>>>> How come I have a 66 characters backup phrase which I got at the \n>>>>> configuration of the digital bitbox? \n>>>>> I cannot continue at this point. What's next?? \n\n>>>> Hi G, \n>>>> \n>>>> I think we found the problem. \n>>>> \n>>>> Try deleting the last 2 characters of the password, such that it is 64 \n>>>> characters long, and try to recover the backup with that. \n>>>> \n>>>> Another user just asked us about the maximum length a password could be. \n>>>> So I tested it to be sure and found a bug that only 64 characters can be \n>>>> entered. This is a bug in the desktop app - the firmware can actually take \n>>>> much longer passwords. \n>>>> \n>>>> Hopefully that is the solution for you. I am very sorry you had to go \n>>>> through all the frustration and worry about it. \n\n>>> Hi P, \n>>>> \n>>>> Still the same problem!\n>>>>\n>>>> I entered the password deleting the last 2 characters but I get the same \n>>>> message. \n\n>>> Hi G, \n>>> \n>>> Try to recover through the desktop app > \n>>> Options tab > Manage backups. When it asks for the password for the backup \n>>> file, enter the 64-character password. The SD card should be inserted of \n>>> course. \n>>> \n>>> The web page is client-side javascript (meaning all computations are done \n>>> locally only on your computer - nothing gets transmitted out), which should \n>>> be fine today. In the future, it is possible that a malicious browser \n>>> extension could customize an attack against this page and scrape \n>>> information off of it. \n>>> \n>>> To be safe, once you have access to the coins again, you can send them to \n>>> a newly created wallet (that has a password not longer than 64 characters). \n>>> I would wait to do that until our next desktop app release, which will have \n>>> a 'Send max' option to make it easier to send all coins. \n\n>>> Hi P, \n>>> \n>>> I just insert the bitbox with SD card. The app wants me to give the \n>>> wallet a name and enter the password twice. \n>>> I already did that a 2 days ago so I cancelled and now it's loading \n>>> transaction history...for a while. The other tabs are blank and I cannot \n>>> click on any of them. \n>>> Should I wait until the transaction history is loaded? Or close the app \n>>> and create a name for the wallet  and enter the password again? \n\n>> Hi G, \n>> \n>> Close the app and enter a new name and password - this will create a new \n>> wallet. After that, you can enter into the desktop app and recover the \n>> backup. \n>> \n>> If you hit Cancel instead of entering the name/password, there is no \n>> wallet inside the device, and that is why the desktop app tabs are blank. \n>> Indeed, we should have a better message to indicate this, and not show the \n>> 'loading info...' message. \n\n>> Hi P, \n>> \n>> If I understand correctly I enter a new name different from the last one? \n>> Should I enter my first password from the configuration or a totally \n>> different one? \n\n>Hi G, \n> \n>I recommend entering a different name. In this way, you can easily \n>distinguish the different wallet backups that are on the SD card. There \n>will be a backup for the new wallet automatically created with the new name. \n> \n>You can enter the same password (truncated to 64 characters) or a different \n>password. The original backup will always be recovered using the same \n>original password, even if the device password is changed. (The backup for \n>the new wallet will always have the new password that you enter now.) \n\n>Hi P, \n>\n>It seems I probably doing something wrong or something is really wrong. \n>At this point I still have no acces to my wallet. \n>I did as you told me but when I entered my backup phrase it doesn't match the wallet. \n>Then I went to Electrum and entered the backup phrase to seed address and it shows a zero balance. \n>\n>I really don't know what to do! Can you assure me I still have my coins? \n>Need a solution. I have accessed the wallet maybe 10 days ago without any problem using the correct password. \n>What exactly could be the problem for it doesn't recognized the password? \n>\n>See attachment for pictures\n\n\n>Hi G,\n>\n>From the pictures, it looks like you pushed the 'Verify' button. That only checks if the backup matches the current (new) >wallet. It does not reload the old wallet.\n>\n>Instead, use the 'Restore' button. You will see a popup box with a different message. First, try the 64-character password. If it >doesn't work, also try the original 66-character password (and let me know if that works).\n>\n>Note that the coins cannot go anywhere. If they did go somewhere, and you loaded the same wallet into Electrum, you would >see the history of all transactions coming into and leaving the wallet. If there is no history, then it is a different and unused >wallet.\n\n>Hi P,\n>\n>I tried both 64 and 66 characters. Unfortunately no succes either (invalid command).\n>Should I use a space between the words?\n\n\n\n>Hi P,\n>\n>What was done that caused the invalid command error?\n>\n>Is your password a list of words? Spaces in between words is OK. A space at the end is OK also. When I copy text on my >computer, sometimes it copies an extra space at the end, which may or may not have been entered in the password box >during wallet creation.\n>\n>So you know, we are in meetings all day today and tomorrow and may not be able to reply quickly.\n>\n>My partner is in charge of the desktop app. He offered to have a Skype call (or similar) with you in order to try to help solve the problem. Would this work?\n\n\n\nAs you can understand  I had a very bad feeling' about the whole situation. I was hoping a Skype conversation with the developer would recover my Bitcoin.\n\nThe conversation didn't led  to anything I already had tried before. It could be that someone knows my password, which is clearly not the case since no one knows about it. I kept my password safe and locked. At this point he could do nothing.\nLast thing is scanning the SD-card trying to recover deleted files. Well, I already knew it was lost but nevertheless I did a deep scan...unfortunately without succes. \n\nI LOST MY FIRST HARD EARNED BITCOIN!  :(((\n\nHopefully one day I get in the position of buying another one or many more :))\n\nTake care!",
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