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      "author": "jonklinger",
      "permlink": "why-phishing-crypto-seed-scamso-work-if-you-re-reading-this-you-re-basically-not-the-target-audience",
      "title": "Why phishing crypto seed scams work: If you're reading this you're basically not the target audience.",
      "body": "[A post on reddit]( https://steemit.com/death/@jonklinger/be-prepared-how-to-manage-your-digital-assets-when-you-re-gone )  triggered my will to explain this. TL;DR: some random person's bitcoins and ethers were stolen; he says he \"never\" provided his seed (I'll explain later) to anyone and he is not a victim of phishing. After answering a few comments, the truth is discovered: he downloaded a fake app that requested that he provide it with the seed, the seed was sent to hackers, all hope is gone.\n\nSo; how did this happen? in order for this to happen, several failures had to occur. The first is the seed. Now, what is a seed? A seed is a 24-word passphrase that is basically a backup of your bitcoin wallet. I [wrote about it]( https://steemit.com/death/@jonklinger/be-prepared-how-to-manage-your-digital-assets-when-you-re-gone ) when explaining how to backup your wallet. In [BIP-39]( https://iancoleman.io/bip39/ ) an improvement to the bitcoin protocol was implemented: each wallet has an \"easy to store\" seed, comprising of 24 words, that generate the private key. These words should be kept safe in storage, and only used to restore the wallet. I use [cryptosteel]( https://cryptosteel.com/product/cryptosteel/ ) (not an affiliate link) in order to backup my seed. \n\nNow, the first thing that a hardware wallet tells you is to never put this seed on a computer. It should always be typed into the hardware wallet itself ([there's something a bit different on Trezor One]( https://wiki.trezor.io/User_manual:Advanced_recovery ) ). This is the first rule of recovering a wallet: never, but never, I mean **never** type your seed on a PC.\n\nSo, the poor chap that had his coins stolen broke this rule. Why did he break the rule? because he saw an error message that said \"please restore your wallet\". Now, this is one of the reasons that you always need to question authority. Even when software prompts for a password, you need to stop and think on what you're doing. Is this the right site or app? Why is it asking this.\n\n\n![image.png](https://cdn.steemitimages.com/DQmPYmeiKHApvKQ3htUkAcbB4GabMggN8kw9JrwdBMJQZ7w/image.png)\n\n\nI've just finished Ira Winkler's \"[You CAN stop stupid]( https://www.amazon.com/gp/product/B08JSB5CHG )\", a book about security, cybersecurity and the human factor. Ira keeps repeating a large percentage of people fall for phishing scams no matter what we do ([and he's right]( https://www.computerweekly.com/news/252476845/A-quarter-of-users-will-fall-for-basic-phishing-attacks ) ). \n\n**So; if we know that the vector is to make people type their seed into a PC, we know what we need to stop**. When the first hardware wallets were planned, there were multiple vectors they envisioned, and had safeguards to stop them: the first was a **man in the middle** attack. Meaning, someone would gain control over the PC (or phone, but when I say PC I mean the device that is connected to the network) or the network connection and then, when I try to send my coins, it will send the hardware wallet a different transaction. This is why there's a double verification in these wallets. When you send a transaction (or receive, BTW), you're prompted twice: once on your PC and once on the device, and you need to verify the transaction.\n\nThe second vector was a **keylogger**; this means that someone has a listening device on your PC. This was neutralized by doing all the important stuff on your hardware wallet: the PIN is programmed there, the seed is programmed there and the transaction needs to verify there. This means that even if someone has control over your PC, without pushing the actual buttons on the hardware wallet, they can't take away your coins.\n\nBut the fact is, that having such a good device still has the STUPID vector: people giving away their seed backup. The seed is the central point of failure: if it gets lost, you lose access to your coins, if it gets stolen, you lose access to your coins, if someone corrupts your seed, you lose access to your coins.\n\nNow, add to this that Ledger, one of the major players in the hardware wallet industry [suffered a severe hack](https://www.investopedia.com/hackers-leak-customer-info-from-crypto-wallet-ledger-5093577 ) that exposed email addresses. This means that if you were on this list, you most likely receive a dozen phishing emails per day. This is how they act. \n\nFirst, you receive a message which is meant to scare you: there is something wrong with your device; please log in.\n\n\n![image.png](https://cdn.steemitimages.com/DQmegPxpV1KN5rAZ5e8gi5pG8XW3k9nTfWj2yMCpGoD9Z9a/image.png)\n\nThen, when you click this link, you will be transferred to a page where fake software would be downloaded. \n\nSo what do you have to do in order to have better seed protection? the first is a backup; this means that you mitigate the risk of losing your seed. The new Trezor wallets have a [Shamir Backup]( https://trezor.io/shamir/ ) that provides excellent protection and recovery.  The second is doing something in order to avoid having the seed written down on any PC. \n\nBut you want to mitigate the risk of people entering their seed on a computer. In order to do this, you need to make sure it would be extremely difficult to enter the seed on a PC, while it would be extremely easy to do so on a hardware wallet. \n\n**The BIP-39 mnemonic is extremely easy on a PC compared to a recovery on a hardware wallet**. If we want to go from there to a new implementation, we need to use non-standard characters that are unique to the hardware wallet. Something like the [Klingon alphabet]( https://omniglot.com/conscripts/klingon.htm) or [Ugarit]( https://en.wikipedia.org/wiki/Ugaritic ). These are theoretically existent on a PC, but if some phishing software would request the 24-word seed, then a person typing it would need to install an Ugarit keyboard.\n\nIn this case, if we're a hardware wallet company, we can purchase ads on the Google search for Ugarit keyboard, saying something like \"did a software ask for your 24-word seed and you're looking for an Ugarit keyboard? you're being scammed\".\n\nAdding this stage would increase security. \n\nNow; the problem is that the 24-word vector is the most used one, and the one that most people fall to. It is increased due to the recent hack to the Ledger database that caused targeted phishing scams. So in order to mitigate this, you need to reduce both the motivation and the ability of hackers to target people. Google is doing a great job with identifying phishing emails; but that's not good enough. Some people still fall to this scam. \n\nWe, as a community need to better explain to people, again, how important is the 24 word seed; but we still need to understand that people will fall to this scam.",
      "json_metadata": "{\"tags\":[\"scams\",\"phshing\",\"crypto\",\"bitcoin\",\"ledger\",\"trezor\"],\"image\":[\"https://cdn.steemitimages.com/DQmPYmeiKHApvKQ3htUkAcbB4GabMggN8kw9JrwdBMJQZ7w/image.png\",\"https://cdn.steemitimages.com/DQmegPxpV1KN5rAZ5e8gi5pG8XW3k9nTfWj2yMCpGoD9Z9a/image.png\"],\"links\":[\"https://steemit.com/death/@jonklinger/be-prepared-how-to-manage-your-digital-assets-when-you-re-gone\",\"https://iancoleman.io/bip39/\",\"https://cryptosteel.com/product/cryptosteel/\",\"https://wiki.trezor.io/User_manual:Advanced_recovery\",\"https://www.amazon.com/gp/product/B08JSB5CHG\",\"https://www.computerweekly.com/news/252476845/A-quarter-of-users-will-fall-for-basic-phishing-attacks\",\"https://www.investopedia.com/hackers-leak-customer-info-from-crypto-wallet-ledger-5093577\",\"https://trezor.io/shamir/\",\"https://omniglot.com/conscripts/klingon.htm\",\"https://en.wikipedia.org/wiki/Ugaritic\"],\"app\":\"steemit/0.2\",\"format\":\"markdown\"}"
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      "author": "jonklinger",
      "permlink": "why-phishing-crypto-seed-scamso-work-if-you-re-reading-this-you-re-basically-not-the-target-audience",
      "title": "Why phishing crypto seed scam work: If you're reading this you're basically not the target audience.",
      "body": "[A post on reddit]( https://steemit.com/death/@jonklinger/be-prepared-how-to-manage-your-digital-assets-when-you-re-gone )  triggered my will to explain this. TL;DR: some random person's bitcoins and ethers were stolen; he says he \"never\" provided his seed (I'll explain later) to anyone and he is not a victim of phishing. After answering a few comments, the truth is discovered: he downloaded a fake app that requested that he provide it with the seed, the seed was sent to hackers, all hope is gone.\n\nSo; how did this happen? in order for this to happen, several failures had to occur. The first is the seed. Now, what is a seed? A seed is a 24-word passphrase that is basically a backup of your bitcoin wallet. I [wrote about it]( https://steemit.com/death/@jonklinger/be-prepared-how-to-manage-your-digital-assets-when-you-re-gone ) when explaining how to backup your wallet. In [BIP-39]( https://iancoleman.io/bip39/ ) an improvement to the bitcoin protocol was implemented: each wallet has an \"easy to store\" seed, comprising of 24 words, that generate the private key. These words should be kept safe in storage, and only used to restore the wallet. I use [cryptosteel]( https://cryptosteel.com/product/cryptosteel/ ) (not an affiliate link) in order to backup my seed. \n\nNow, the first thing that a hardware wallet tells you is to never put this seed on a computer. It should always be typed into the hardware wallet itself ([there's something a bit different on Trezor One]( https://wiki.trezor.io/User_manual:Advanced_recovery ) ). This is the first rule of recovering a wallet: never, but never, I mean **never** type your seed on a PC.\n\nSo, the poor chap that had his coins stolen broke this rule. Why did he break the rule? because he saw an error message that said \"please restore your wallet\". Now, this is one of the reasons that you always need to question authority. Even when software prompts for a password, you need to stop and think on what you're doing. Is this the right site or app? Why is it asking this.\n\n\n![image.png](https://cdn.steemitimages.com/DQmPYmeiKHApvKQ3htUkAcbB4GabMggN8kw9JrwdBMJQZ7w/image.png)\n\n\nI've just finished Ira Winkler's \"[You CAN stop stupid]( https://www.amazon.com/gp/product/B08JSB5CHG )\", a book about security, cybersecurity and the human factor. Ira keeps repeating a large percentage of people fall for phishing scams no matter what we do ([and he's right]( https://www.computerweekly.com/news/252476845/A-quarter-of-users-will-fall-for-basic-phishing-attacks ) ). \n\n**So; if we know that the vector is to make people type their seed into a PC, we know what we need to stop**. When the first hardware wallets were planned, there were multiple vectors they envisioned, and had safeguards to stop them: the first was a **man in the middle** attack. Meaning, someone would gain control over the PC (or phone, but when I say PC I mean the device that is connected to the network) or the network connection and then, when I try to send my coins, it will send the hardware wallet a different transaction. This is why there's a double verification in these wallets. When you send a transaction (or receive, BTW), you're prompted twice: once on your PC and once on the device, and you need to verify the transaction.\n\nThe second vector was a **keylogger**; this means that someone has a listening device on your PC. This was neutralized by doing all the important stuff on your hardware wallet: the PIN is programmed there, the seed is programmed there and the transaction needs to verify there. This means that even if someone has control over your PC, without pushing the actual buttons on the hardware wallet, they can't take away your coins.\n\nBut the fact is, that having such a good device still has the STUPID vector: people giving away their seed backup. The seed is the central point of failure: if it gets lost, you lose access to your coins, if it gets stolen, you lose access to your coins, if someone corrupts your seed, you lose access to your coins.\n\nNow, add to this that Ledger, one of the major players in the hardware wallet industry [suffered a severe hack](https://www.investopedia.com/hackers-leak-customer-info-from-crypto-wallet-ledger-5093577 ) that exposed email addresses. This means that if you were on this list, you most likely receive a dozen phishing emails per day. This is how they act. \n\nFirst, you receive a message which is meant to scare you: there is something wrong with your device; please log in.\n\n\n![image.png](https://cdn.steemitimages.com/DQmegPxpV1KN5rAZ5e8gi5pG8XW3k9nTfWj2yMCpGoD9Z9a/image.png)\n\nThen, when you click this link, you will be transferred to a page where fake software would be downloaded. \n\nSo what do you have to do in order to have better seed protection? the first is a backup; this means that you mitigate the risk of losing your seed. The new Trezor wallets have a [Shamir Backup]( https://trezor.io/shamir/ ) that provides excellent protection and recovery.  The second is doing something in order to avoid having the seed written down on any PC. \n\nBut you want to mitigate the risk of people entering their seed on a computer. In order to do this, you need to make sure it would be extremely difficult to enter the seed on a PC, while it would be extremely easy to do so on a hardware wallet. \n\n**The BIP-39 mnemonic is extremely easy on a PC compared to a recovery on a hardware wallet**. If we want to go from there to a new implementation, we need to use non-standard characters that are unique to the hardware wallet. Something like the [Klingon alphabet]( https://omniglot.com/conscripts/klingon.htm) or [Ugarit]( https://en.wikipedia.org/wiki/Ugaritic ). These are theoretically existent on a PC, but if some phishing software would request the 24-word seed, then a person typing it would need to install an Ugarit keyboard.\n\nIn this case, if we're a hardware wallet company, we can purchase ads on the Google search for Ugarit keyboard, saying something like \"did a software ask for your 24-word seed and you're looking for an Ugarit keyboard? you're being scammed\".\n\nAdding this stage would increase security. \n\nNow; the problem is that the 24-word vector is the most used one, and the one that most people fall to. It is increased due to the recent hack to the Ledger database that caused targeted phishing scams. So in order to mitigate this, you need to reduce both the motivation and the ability of hackers to target people. Google is doing a great job with identifying phishing emails; but that's not good enough. Some people still fall to this scam. \n\nWe, as a community need to better explain to people, again, how important is the 24 word seed; but we still need to understand that people will fall to this scam.",
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      "author": "jonklinger",
      "permlink": "why-phishing-crypto-seed-scamso-work-if-you-re-reading-this-you-re-basically-not-the-target-audience",
      "title": "Why phishing crypto seed scamso work: If you're reading this you're basically not the target audience.",
      "body": "[A post on reddit]( https://steemit.com/death/@jonklinger/be-prepared-how-to-manage-your-digital-assets-when-you-re-gone )  triggered my will to explain this. TL;DR: some random person's bitcoins and ethers were stolen; he says he \"never\" provided his seed (I'll explain later) to anyone and he is not a victim of phishing. After answering a few comments, the truth is discovered: he downloaded a fake app that requested that he provide it with the seed, the seed was sent to hackers, all hope is gone.\n\nSo; how did this happen? in order for this to happen, several failures had to occur. The first is the seed. Now, what is a seed? A seed is a 24-word passphrase that is basically a backup of your bitcoin wallet. I [wrote about it]( https://steemit.com/death/@jonklinger/be-prepared-how-to-manage-your-digital-assets-when-you-re-gone ) when explaining how to backup your wallet. In [BIP-39]( https://iancoleman.io/bip39/ ) an improvement to the bitcoin protocol was implemented: each wallet has an \"easy to store\" seed, comprising of 24 words, that generate the private key. These words should be kept safe in storage, and only used to restore the wallet. I use [cryptosteel]( https://cryptosteel.com/product/cryptosteel/ ) (not an affiliate link) in order to backup my seed. \n\nNow, the first thing that a hardware wallet tells you is to never put this seed on a computer. It should always be typed into the hardware wallet itself ([there's something a bit different on Trezor One]( https://wiki.trezor.io/User_manual:Advanced_recovery ) ). This is the first rule of recovering a wallet: never, but never, I mean **never** type your seed on a PC.\n\nSo, the poor chap that had his coins stolen broke this rule. Why did he break the rule? because he saw an error message that said \"please restore your wallet\". Now, this is one of the reasons that you always need to question authority. Even when software prompts for a password, you need to stop and think on what you're doing. Is this the right site or app? Why is it asking this.\n\n\n![image.png](https://cdn.steemitimages.com/DQmPYmeiKHApvKQ3htUkAcbB4GabMggN8kw9JrwdBMJQZ7w/image.png)\n\n\nI've just finished Ira Winkler's \"[You CAN stop stupid]( https://www.amazon.com/gp/product/B08JSB5CHG )\", a book about security, cybersecurity and the human factor. Ira keeps repeating a large percentage of people fall for phishing scams no matter what we do ([and he's right]( https://www.computerweekly.com/news/252476845/A-quarter-of-users-will-fall-for-basic-phishing-attacks ) ). \n\n**So; if we know that the vector is to make people type their seed into a PC, we know what we need to stop**. When the first hardware wallets were planned, there were multiple vectors they envisioned, and had safeguards to stop them: the first was a **man in the middle** attack. Meaning, someone would gain control over the PC (or phone, but when I say PC I mean the device that is connected to the network) or the network connection and then, when I try to send my coins, it will send the hardware wallet a different transaction. This is why there's a double verification in these wallets. When you send a transaction (or receive, BTW), you're prompted twice: once on your PC and once on the device, and you need to verify the transaction.\n\nThe second vector was a **keylogger**; this means that someone has a listening device on your PC. This was neutralized by doing all the important stuff on your hardware wallet: the PIN is programmed there, the seed is programmed there and the transaction needs to verify there. This means that even if someone has control over your PC, without pushing the actual buttons on the hardware wallet, they can't take away your coins.\n\nBut the fact is, that having such a good device still has the STUPID vector: people giving away their seed backup. The seed is the central point of failure: if it gets lost, you lose access to your coins, if it gets stolen, you lose access to your coins, if someone corrupts your seed, you lose access to your coins.\n\nNow, add to this that Ledger, one of the major players in the hardware wallet industry [suffered a severe hack](https://www.investopedia.com/hackers-leak-customer-info-from-crypto-wallet-ledger-5093577 ) that exposed email addresses. This means that if you were on this list, you most likely receive a dozen phishing emails per day. This is how they act. \n\nFirst, you receive a message which is meant to scare you: there is something wrong with your device; please log in.\n\n\n![image.png](https://cdn.steemitimages.com/DQmegPxpV1KN5rAZ5e8gi5pG8XW3k9nTfWj2yMCpGoD9Z9a/image.png)\n\nThen, when you click this link, you will be transferred to a page where fake software would be downloaded. \n\nSo what do you have to do in order to have better seed protection? the first is a backup; this means that you mitigate the risk of losing your seed. The new Trezor wallets have a [Shamir Backup]( https://trezor.io/shamir/ ) that provides excellent protection and recovery.  The second is doing something in order to avoid having the seed written down on any PC. \n\nBut you want to mitigate the risk of people entering their seed on a computer. In order to do this, you need to make sure it would be extremely difficult to enter the seed on a PC, while it would be extremely easy to do so on a hardware wallet. \n\n**The BIP-39 mnemonic is extremely easy on a PC compared to a recovery on a hardware wallet**. If we want to go from there to a new implementation, we need to use non-standard characters that are unique to the hardware wallet. Something like the [Klingon alphabet]( https://omniglot.com/conscripts/klingon.htm) or [Ugarit]( https://en.wikipedia.org/wiki/Ugaritic ). These are theoretically existent on a PC, but if some phishing software would request the 24-word seed, then a person typing it would need to install an Ugarit keyboard.\n\nIn this case, if we're a hardware wallet company, we can purchase ads on the Google search for Ugarit keyboard, saying something like \"did a software ask for your 24-word seed and you're looking for an Ugarit keyboard? you're being scammed\".\n\nAdding this stage would increase security. \n\nNow; the problem is that the 24-word vector is the most used one, and the one that most people fall to. It is increased due to the recent hack to the Ledger database that caused targeted phishing scams. So in order to mitigate this, you need to reduce both the motivation and the ability of hackers to target people. Google is doing a great job with identifying phishing emails; but that's not good enough. Some people still fall to this scam. \n\nWe, as a community need to better explain to people, again, how important is the 24 word seed; but we still need to understand that people will fall to this scam.",
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      "body": "What happens when your attorney retires to Mexico, your brother dies, and your friend from college that nobody else knows changes his phone number and email address?  Yikes.  Great article with lots of good thoughts, and i loved reading it.  seems like there are still plenty of opportunities for that money to evaporate if one or two requisite elements aren't quite there",
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      "author": "jonklinger",
      "permlink": "i-wrote-a-book-about-working-from-home",
      "title": "Defaulting to Meetings (a chapter from my book)",
      "body": "<a href=\"https://www.amazon.com/Homework-Ultimate-Guide-Working-Home-ebook/dp/B0873BLNMN/ref=cm_cr_arp_d_product_top?ie=UTF8\">![mockup.jpg](https://cdn.steemitimages.com/DQmZJPJuAmvuKgkE686d5HvQnsLxvLMz3xB2YJp2RMQ5kTS/mockup.jpg)</a>\n\nDuring the recent crisis, I had the time to write a book about working from home with [Revital Salomon]( http://thesharklady.com ). The book gives you tips and tricks about productivity and working from home. I'm attaching one of the chapters here, which is about what we hate the most, **Meetings**.\n\nYou can buy the book [here on Amazon]( https://www.amazon.com/Homework-Ultimate-Guide-Working-Home-ebook/dp/B0873BLNMN/ref=cm_cr_arp_d_product_top?ie=UTF8).\n\nIn Malcolm Gladwell's book, [\"Talking To Strangers\"]( https://www.amazon.com/Talking-Strangers-Should-about-People/dp/0316478520 ), he writes about \"*defaulting to truth*\". It's an interesting concept: when someone presents a story, and you don't have any indication that he is lying, you default to the truth. It's easier for people to assume that you are not lying, unless they have an indication you actually are, or unless they have a specific job that requires them to be suspicious, like a police officer.\n\nThe business world defaults to meetings. Why? Because, for some odd reason and against all proof, meetings are considered a way to solve problems, when in fact, what they mostly do is delay decision making. Unlike yourself, most people avoid making decisions because decisions mean being confrontational. More than that, making a decision means that you might be wrong, and you may need to accept blame if you chose poorly. Finally, making a decision means allocating resources, and who wants to do that?\n\nNo one wants to make a decision. So they stall by having a meeting where \"decisions were made\" (to die).\n\nProductivity is on a scale. At the top is writing a document (or coding, designing, creating), whichever is your most productive and creative time. Exchanging an email with a client or service provider is a step below, a phone call is even lower, a video meeting is underneath that, and at the bottom, wallowing in their own dirt, we have the meeting and the unholy multi-personal meeting.\n\nProductivity, in this case, is defined by how much actual work is done, and not how much time is billed. If you ever want to see a low productivity meeting, schedule one with a top-tier law firm. To every meeting they send a partner, an associate and an intern, at least. This is to increase billables, not productivity.\n\nThis scale of productivity should be your guide. Try to keep at least 75% of your time productive, dedicated to doing actual work and not just discussing the concept of work. \n\n[Jonathan: I worked on a few big projects as part of a team. One of these projects required that we have a follow-up meeting every day. This was the least productive part of our day. For two hours we discussed what we've done, instead of just having reporting tools. A quarter of our day was unproductive by default.]\n\n**Meetings: The Last Resort**\n\nWhen was your last productive meeting? A meeting in which you actually created something of value. Can you even recall something like that? Most people default to meetings because they don't know how to deal with their dead time, or just because \"that's the way it's done\". When you are working from home, a meeting takes a hell of a lot more time than you want it to. Time works differently for you now. You need to drive, commute or walk to the meeting and back. A one-hour meeting comes at the costly price of three hours if you have an hour of traffic to and from the meeting. Time is your most precious asset, remember?\n\nMeetings should be a last resort. Meetings will only be held if you have failed to resolve all the issues at hand by other means available on the scale of productivity.\n\n**The Agenda**\n\nEvery interaction which requires your entire attention (meetings, phone calls and video calls are such interactions) should include an AGENDA. Agendum are items that are to be discussed and resolved within the meeting, and include relevant reading material.\n\nA general request like \"Can we meet?\" should be emphatically refused. A meeting will only be held when issues cannot be resolved otherwise. This means that it should include the requested agendum and decisions. Usually, people come, talk and have no decisions. Each party can just repeat his side over and over until he wears the other participants out.\n\nIf you have an agenda, you know exactly what to talk about. In order to be prepared, it is best that every participant that has something relating to this agendum prepares a document to support it. \n\nFor example, if the purpose of the meeting is to decide and finalize the website design, the designer should provide a few options before the meeting, and during the meeting the participants should decide on the optimal functionality.\n\n**Video Conference**\n\nThere is one, and only one, justification for video conferencing, even in the age of Covid-19. The only reason to have a video conference is if someone needs to display something to other participants. Any other reason is really \"I just want to see that all other people are busy with this call and are not playing with their phones while talking to me\". \n\nFeel free to open your video display only in order to display your screen if you are working on a shared document or want to present something. No one needs to see your facial expressions or whatever it is you're doing when having work-related conversations. Be adamant about it and don't be afraid to stand your ground. A perfectly productive conversation can be held without you showing your face.\n\n**Calls**\n\nPhone calls should be planned in advance. Unless issues are super-urgent, don't call people without asking for the right time to call, and allot general time to answer your clients' phone calls. The reason is both productivity (calls break your train of thought) and billing (if you bill per hour). You need to list all calls with your clients in order to bill them for that time at the end of the month.\n\nTiming your calls also means you can mute your phone and establish that you'll get back to people later. Talking to a client on the phone will be done only when you have the time for it.\n\nPeople who are trying to broadcast an air of extra-productivity and availability will usually say \"call me whenever\". This is nonsense. They are abusing both their time and yours. They don't plan ahead and expect you to dump whatever it is you're doing when they call. These sort of people are usually not doing anything of importance, or they simply don't appreciate anyone else's time.",
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      "author": "jonklinger",
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      "title": "I wrote a book about working from home.",
      "body": "<a href=\"https://www.amazon.com/Homework-Ultimate-Guide-Working-Home-ebook/dp/B0873BLNMN/ref=cm_cr_arp_d_product_top?ie=UTF8\">![mockup.jpg](https://cdn.steemitimages.com/DQmZJPJuAmvuKgkE686d5HvQnsLxvLMz3xB2YJp2RMQ5kTS/mockup.jpg)</a>\n\nDuring the recent crisis, I had the time to write a book about working from home with [Revital Salomon]( http://thesharklady.com ). The book gives you tips and tricks about productivity and working from home. I'm attaching one of the chapters here, which is about what we hate the most, **Meetings**.\n\nYou can buy the book [here on Amazon]( https://www.amazon.com/Homework-Ultimate-Guide-Working-Home-ebook/dp/B0873BLNMN/ref=cm_cr_arp_d_product_top?ie=UTF8).\n\nIn Malcolm Gladwell's book, [\"Talking To Strangers\"]( https://www.amazon.com/Talking-Strangers-Should-about-People/dp/0316478520 ), he writes about \"*defaulting to truth*\". It's an interesting concept: when someone presents a story, and you don't have any indication that he is lying, you default to the truth. It's easier for people to assume that you are not lying, unless they have an indication you actually are, or unless they have a specific job that requires them to be suspicious, like a police officer.\n\nThe business world defaults to meetings. Why? Because, for some odd reason and against all proof, meetings are considered a way to solve problems, when in fact, what they mostly do is delay decision making. Unlike yourself, most people avoid making decisions because decisions mean being confrontational. More than that, making a decision means that you might be wrong, and you may need to accept blame if you chose poorly. Finally, making a decision means allocating resources, and who wants to do that?\n\nNo one wants to make a decision. So they stall by having a meeting where \"decisions were made\" (to die).\n\nProductivity is on a scale. At the top is writing a document (or coding, designing, creating), whichever is your most productive and creative time. Exchanging an email with a client or service provider is a step below, a phone call is even lower, a video meeting is underneath that, and at the bottom, wallowing in their own dirt, we have the meeting and the unholy multi-personal meeting.\n\nProductivity, in this case, is defined by how much actual work is done, and not how much time is billed. If you ever want to see a low productivity meeting, schedule one with a top-tier law firm. To every meeting they send a partner, an associate and an intern, at least. This is to increase billables, not productivity.\n\nThis scale of productivity should be your guide. Try to keep at least 75% of your time productive, dedicated to doing actual work and not just discussing the concept of work. \n\n[Jonathan: I worked on a few big projects as part of a team. One of these projects required that we have a follow-up meeting every day. This was the least productive part of our day. For two hours we discussed what we've done, instead of just having reporting tools. A quarter of our day was unproductive by default.]\n\n**Meetings: The Last Resort**\n\nWhen was your last productive meeting? A meeting in which you actually created something of value. Can you even recall something like that? Most people default to meetings because they don't know how to deal with their dead time, or just because \"that's the way it's done\". When you are working from home, a meeting takes a hell of a lot more time than you want it to. Time works differently for you now. You need to drive, commute or walk to the meeting and back. A one-hour meeting comes at the costly price of three hours if you have an hour of traffic to and from the meeting. Time is your most precious asset, remember?\n\nMeetings should be a last resort. Meetings will only be held if you have failed to resolve all the issues at hand by other means available on the scale of productivity.\n\n**The Agenda**\n\nEvery interaction which requires your entire attention (meetings, phone calls and video calls are such interactions) should include an AGENDA. Agendum are items that are to be discussed and resolved within the meeting, and include relevant reading material.\n\nA general request like \"Can we meet?\" should be emphatically refused. A meeting will only be held when issues cannot be resolved otherwise. This means that it should include the requested agendum and decisions. Usually, people come, talk and have no decisions. Each party can just repeat his side over and over until he wears the other participants out.\n\nIf you have an agenda, you know exactly what to talk about. In order to be prepared, it is best that every participant that has something relating to this agendum prepares a document to support it. \n\nFor example, if the purpose of the meeting is to decide and finalize the website design, the designer should provide a few options before the meeting, and during the meeting the participants should decide on the optimal functionality.\n\n**Video Conference**\n\nThere is one, and only one, justification for video conferencing, even in the age of Covid-19. The only reason to have a video conference is if someone needs to display something to other participants. Any other reason is really \"I just want to see that all other people are busy with this call and are not playing with their phones while talking to me\". \n\nFeel free to open your video display only in order to display your screen if you are working on a shared document or want to present something. No one needs to see your facial expressions or whatever it is you're doing when having work-related conversations. Be adamant about it and don't be afraid to stand your ground. A perfectly productive conversation can be held without you showing your face.\n\n**Calls**\n\nPhone calls should be planned in advance. Unless issues are super-urgent, don't call people without asking for the right time to call, and allot general time to answer your clients' phone calls. The reason is both productivity (calls break your train of thought) and billing (if you bill per hour). You need to list all calls with your clients in order to bill them for that time at the end of the month.\n\nTiming your calls also means you can mute your phone and establish that you'll get back to people later. Talking to a client on the phone will be done only when you have the time for it.\n\nPeople who are trying to broadcast an air of extra-productivity and availability will usually say \"call me whenever\". This is nonsense. They are abusing both their time and yours. They don't plan ahead and expect you to dump whatever it is you're doing when they call. These sort of people are usually not doing anything of importance, or they simply don't appreciate anyone else's time.",
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